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We stand behind our products’ performance with one of the strongest warranties in the industry. When you install an approved floor covering over a complete UZIN system — primer, leveling compound, and adhesive — in accordance with the flooring manufacturer’s instructions and industry guidelines, you qualify for our Classic +10 System Warranty. This extends our standard Classic Limited 10‑year Warranty by an additional 10 years and covers materials and labor. 

Below are documents explaining each UZIN Warranty for the Classic and Tile & Stone Product Lines. 

We recommend registering your flooring project using the link below for the UZIN Project Registration Form. 
 

Questions? 

Please contact warranty.us@uzin-utz.com

Click the box below to fill out the UZIN Project Registration Form. 

Note: The form has required fields that must be completed to submit.

REGISTER YOUR PROJECT!

 

To file a claim under an UZIN Warranty, you must contact us, in writing, within twenty (20) days of the discovery of the alleged breach of this Warranty, directed to the following:

UZIN UTZ North America, Inc.
Attn: Technical Services Dept
200 Garrison Oak Drive
Dover, DE 19901

The following items must be provided at the time the claim is submitted:

• Description of the alleged breach, proof of purchase (s) for UZIN products, floor covering specifications, date and site of installation, and documentation of initial pre-installation test results for dew point and substrate moisture and pH testing (if relevant to the circumstance).
• Core samples must also be taken, and analysis of the same provided, in the event such is needed in order to resolve the claim.

If we determine that the alleged defect is covered by our Warranty, we will reimburse you for the costs of the core sample(s) and attendant analysis.

Additionally, the jobsite owner must consent to full access to the site for inspection purposes, if needed, and you must make yourself accessible and cooperate with UUNA as required for us to evaluate the claim.

Any repair work performed before the claim is received and evaluated will render this Warranty null and void.